Terms of service

Welcome to Willbance

Thanks for shopping with us!
When you browse our website or make a purchase, you agree to follow these terms and our Privacy Policy. If you don’t agree, please do not use the site.

1. Who Can Shop

You must be old enough to make online purchases in your country.
You’re responsible for keeping your account and password safe.

2. Product Information

We try our best to display products clearly, but:

  • Colours may look slightly different on different screens

  • Product availability, pricing, and descriptions may change without notice

  • We may limit the quantity of certain products

We want everything to match your expectations, but we can’t guarantee that every item will look exactly the same as it appears online.

3. Placing Orders

When you place an order:

  • You’re making an offer to buy

  • We accept the order only after payment is processed and confirmed

  • If we reject, change, or cancel an order, we’ll try to contact you

For returns, please see our Refund Policy.

Items must be for personal use — not for resale.

4. Pricing & Payment

Prices may change without notice.
Taxes, duties, and shipping costs may apply.

You agree to:

  • Provide correct payment and billing details

  • Keep your information updated

  • Make sure you’re authorised to use the card you provide

5. Shipping & Delivery

Delivery times are estimates only.
We are not responsible for:

  • Delays by the courier

  • Customs clearance delays

  • Events outside our control

Once a package is handed to the carrier, responsibility transfers to you.

6. Using Our Website & Content

Everything on our website—logos, photos, text, designs, etc.—belongs to us or our partners.
You cannot copy, reuse, or sell our content without permission.

7. Third-Party Services & Links

Sometimes our store may link to other websites or use third-party tools.
We’re not responsible for:

  • Their content

  • Their policies

  • Any issues from using their products or services

Always read their terms before using their sites.

8. Feedback & Reviews

We love hearing from you!
If you share feedback, reviews, or ideas with us:

  • We may use them to improve our business

  • You confirm they are truthful and legally yours to share

We may remove reviews that contain offensive or false information.

9. Errors on the Website

Sometimes there may be mistakes (pricing, descriptions, stock information).
We can correct or update details at any time and cancel orders if needed.

10. Acceptable Use Rules

Please do not use our website to:

  • Break the law

  • Harm, threaten, or harass others

  • Spread spam or viruses

  • Pretend to be someone else

  • Collect customer data

  • Try to hack or damage the site

We may suspend your access if these rules are violated.

11. Service Interruptions

We try to keep the website running smoothly, but we can’t promise it will always be:

  • Fast

  • Error-free

  • Available all the time

12. Warranty Disclaimer

Products and services are provided “as-is” without guarantees.
Some countries may give you more rights—those still apply.

13. Limitation of Liability

We are not responsible for:

  • Lost profits

  • Lost data

  • Indirect or accidental damages

  • Issues caused by using our products or website

Your legal consumer rights still apply where required by law.

14. Changes to These Terms

We may update our Terms occasionally.
If we make important changes, we’ll let you know through the website.
Your continued use means you accept the new Terms.

15. Contact Us

If you have questions, we’re here to help:
📩 Email: abundance@willbance.com
📞 Phone: +971 52 160 5125

(Insert your business address, registration number, and VAT where required.)